FAQ
Frequently Asked Questions
Find answers to common questions about online therapy with Connecto. Can't find what you're looking for? Contact our support team.
General Questions
Everything you need to know about online therapy with Connecto
What is online therapy?
Online therapy, also known as teletherapy, allows you to connect with licensed therapists through secure video sessions, messaging, and phone calls from the comfort of your home.
Is online therapy effective?
Yes, research shows that online therapy can be just as effective as in-person therapy for many mental health concerns. It offers the same level of care with added convenience and accessibility.
How do I get started?
Getting started is easy: 1) Choose a plan that fits your needs, 2) Complete a brief questionnaire about your preferences, 3) Get matched with a therapist, and 4) Schedule your first session.
What technology do I need?
You'll need a stable internet connection and a device with a camera and microphone (smartphone, tablet, or computer). We'll help you test your setup before your first session.
Therapy Sessions
Learn about our therapy process and what to expect
How long are therapy sessions?
Standard therapy sessions are 45 minutes long. The frequency of sessions depends on your needs and can be discussed with your therapist.
Can I change therapists?
Yes, you can request to change therapists at any time. We want you to find the right match for your needs and comfort level.
What if I need to cancel a session?
You can reschedule or cancel sessions up to 24 hours before the appointment without any charge. Late cancellations may incur a fee.
Is my information confidential?
Yes, we take your privacy seriously. All communications are encrypted, and we follow HIPAA guidelines to protect your confidential information.
Still Have Questions?
We're here to help
Our support team is available Mon-Fri, 9 AM - 6 PM EST
Send us an email at support@connecto.com
Ready to Start Your Journey?
Take the first step towards better mental health today.